This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Thunderbird - junk messages have suddenly stopped appearing in the Junk folder

  • 2 replies
  • 2 have this problem
  • 5 views
  • Paskiausią atsakymą parašė Matt

gh7788
gh7788
more options

Hi, I noticed that my Junk folder has no junk messages coming into it. I know there are junk messages present because I can see them in the Junk folder when I am in Windows 10 Mail - hotmail viewer. For example there are currently 44 junk messages - including 4 today., that I can see in Mail. None of these appear in the Thunderbird Junk folder, they do not appear in the Thunderbird inbox folder either. They used to appear in the Thunderbird junk folder up until a few days, or weeks ago. I am on Thunderbird 91.9.0 with windows 10 home 19044.1682 on a PC. The Thunderbird junk mail folder is empty, What I have tried is the repair folder option, - did nothing , renaming junk.msf to junk.oldmsf then restart and let a new junk.msf be created - no effect. I have also gone to inbox selected a message marked it as junk, then ran junk mail controls - the message gets moved over correctly to the junk folder, but nothing else gets added when I run Get Messages, only non-junk messages found that go to the Inbox folder. Does anyone have any ideas ?

Hi, I noticed that my Junk folder has no junk messages coming into it. I know there are junk messages present because I can see them in the Junk folder when I am in Windows 10 Mail - hotmail viewer. For example there are currently 44 junk messages - including 4 today., that I can see in Mail. None of these appear in the Thunderbird Junk folder, they do not appear in the Thunderbird inbox folder either. They used to appear in the Thunderbird junk folder up until a few days, or weeks ago. I am on Thunderbird 91.9.0 with windows 10 home 19044.1682 on a PC. The Thunderbird junk mail folder is empty, What I have tried is the repair folder option, - did nothing , renaming junk.msf to junk.oldmsf then restart and let a new junk.msf be created - no effect. I have also gone to inbox selected a message marked it as junk, then ran junk mail controls - the message gets moved over correctly to the junk folder, but nothing else gets added when I run Get Messages, only non-junk messages found that go to the Inbox folder. Does anyone have any ideas ?

All Replies (2)

gh7788
gh7788 Klausimą uždavęs asmuo
more options

I am using POP server hotmail. I have also discovered that if I go into windows Mail, look at the junk folder, then mark one of the messages as 'not junk' , then when i reopen Thunderbird - that message is now downloaded into my inbox . There must be a setting somewhere that is set to stop junk messages downloading to thunderbird? The annoying thing is that I hadn't changed anything, the junk just stopped coming. anyone any ideas what I can to to enable thunderbird to download the junk messages as well as the good messages from a hotmail server?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

POP mail only downloads what Microsoft deign to put in your inbox. Originally it was all mail received in your account, but you know Microsoft, don't let a standard get in the way of "innovation". Especially when your customers don't understand what a mail drop is as opposed to an inbox.

Basically to play the Microsoft game you need to use IMAP so you see everything. Even if that is not what you want. This years old discussion might be informative https://answers.microsoft.com/en-us/outlook_com/forum/all/how-do-i-turn-off-junk-email-filtering-on/bf4ef5b6-b60f-4965-9f4c-a8e52b529293?auth=1