Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox crashing after last update.

  • 3 replies
  • 0 have this problem
  • 10 views
  • Paskiausią atsakymą parašė kenvant

kenvant
kenvant
more options

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve? ( I did a full scan with Cleaner one Pro to exclude viruses etc. It came back clean.)

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve? ( I did a full scan with Cleaner one Pro to exclude viruses etc. It came back clean.)

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

kenvant
kenvant Klausimą uždavęs asmuo
more options

Report ID Date Submitted bp-1d03880a-a603-4eea-963e-e128b0221201 01/12/2022, 17:35 View bp-5c6a274b-a148-43ed-87f4-c25bc0221201 01/12/2022, 17:30 View bp-31244b2f-608c-4fdf-a130-1c65b0221124 24/11/2022, 10:16 View bp-edc0ca3a-d2ce-4fa1-abaa-fe8600220112 12/01/2022, 17:09 View bp-ceb5c896-ac2a-4d0f-9737-a60ad0210909 09/09/2021, 13:10 View

I hope this helps. Thank you for your response.

kenvant
kenvant Klausimą uždavęs asmuo
more options

Whoops, I find these at the bottom of the list as well

bp-0552347d-5ae7-4ef3-b203-2719d0221204 04/12/2022, 09:28 View bp-751c38fc-c8de-4ba0-9a92-468760221204 04/12/2022, 09:30 View bp-ef42d928-d506-4abb-8ed3-7b11a0221204 04/12/2022, 09:31 View bp-51900ae1-06f2-42c2-ba16-fe4ff0221204 04/12/2022, 09:32 View bp-022a4a86-0b60-4434-ae0e-294870221204 04/12/2022, 09:32 View