This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

updates

  • 1 reply
  • 1 has this problem
  • 57 views
  • Paskiausią atsakymą parašė James

marangos.marangos
marangos.marangos
more options

I cannot update my Firefox - as I try to update I get this message The operation can’t be completed because the item “Firefox” is in use. If its not in use how can I download and update??? Thank you

I cannot update my Firefox - as I try to update I get this message The operation can’t be completed because the item “Firefox” is in use. If its not in use how can I download and update??? Thank you

All Replies (1)

James
James
  • Moderator
  • Top 10 Contributor
more options

marangos.marangos said
I cannot update my Firefox - as I try to update I get this message The operation can’t be completed because the item “Firefox” is in use. If its not in use how can I download and update??? Thank you

That message appears to refer to Firefox on macOS and not Firefox for iOS (Firefox for iPhone/iPad). This thread can be moved if it is about desktop Firefox on macOS.

Also you are posting with the UA of Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:78.0) Gecko/20100101 Firefox/78.0 so if you indeed have macOS 10.9 then the latest version you can use is Fx 78.15.0esr as Fx 79.0 and later requires macOS 10.12 (ten.twelve) or later.