This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

"Sent mail" grayed out and messages sent are not saved

  • 3 replies
  • 0 have this problem
  • 10 views
  • Paskiausią atsakymą parašė Toad-Hall

duhnel
duhnel
more options

I have 6 accounts on cox.net and today in two out of the 6 accounts, emails that I send are not saved and I get a message "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. The "sent" folders for these two accounts are grayed out. I have verified that the account settings have the right folder as the destination for the sent emails and have checked that all emails should be saved. I also get a message in Thundebird -The current command did not succeed. The mail server for account xxxxx responded [TRYCREATE} Mailbox doesn't exist. Mail goes out but no copy is saved. Only two out of 6 accounts are affected and I didn't do anything to them before this started happening.

I have 6 accounts on cox.net and today in two out of the 6 accounts, emails that I send are not saved and I get a message "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. The "sent" folders for these two accounts are grayed out. I have verified that the account settings have the right folder as the destination for the sent emails and have checked that all emails should be saved. I also get a message in Thundebird -The current command did not succeed. The mail server for account xxxxx responded [TRYCREATE} Mailbox doesn't exist. Mail goes out but no copy is saved. Only two out of 6 accounts are affected and I didn't do anything to them before this started happening.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :The "sent" folders for these two accounts are grayed out.

Are those folder names using italic font? If yes, then it's because they have a no-select flag which basically means those folders cannot contain any emails but they can contain other normal folders.

Maybe you need to subscribe again to see them properly.

  • Right click on account name in Folder Pane and select 'Subscribe'
  • click on 'REfresh' button
  • Then select all the folders you want to see
  • click on 'Subscribe'
  • click on 'OK'
  • Restart Thunderbird.

I had heard that cox were moving accounts over to the yahoo servers. Have you been transitioned to the yahoo servers or not yet?

duhnel
duhnel Klausimą uždavęs asmuo
more options

Thanks for the response. Yes the greyed out Sent is in italics. When I click on subscribe and the list of files show up, the SENT file does not have a check mark. I added the check mark and hit refresh and the check mark disappears and the SENT Mail is still grayed out. I'll check with Cox about the transaction but I haven't gotten a message yet to change servers on these two accounts.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :I added the check mark and hit refresh and the check mark disappears

You need to hit 'Refresh' first, then check the folder you need and finally click on 'Subscribe'.

However.... You say the 'Sent' file is in the Subscribe list and then mention 'Sent Mail', so which one appears in the 'Subscribe' list ? Do you see both Sent and Sent Mail? As this is an imap account you have to use the one which is set up as the default on the server.

Log on to webmail account and send an email - where does the server put that sent email? Is it in a 'Sent' folder or a 'Sent Mail' folder ?

Is the 'italic greyed out folder in Folder Pane called 'Sent' or 'Sent Mail' ?