This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails lost after repairing corrupt inbox

  • 2 replies
  • 0 have this problem
  • Paskiausią atsakymą parašė Matt

Benjamin Kok
Benjamin Kok
more options

I’ve been using Thunderbird for quite a few years now but recently out of the blue I noticed that all emails starting from 2000 to a few weeks ago show up blank when opened. After googling this issue I found someone who suggested I repair the inbox in Thunderbird (right click and repair), which I did. However now all those mails that first showed up blank are completely missing from my inbox. I know they’re still there because when I search for them Thunderbird can find them and even shows the first few sentences of the email. But when I attempt to open them they’re empty again.

It seems to be an indexing issue, which I’ve tried to resolve by removing the indexing file (to a different location just in case). Then starting up Thunderbird again to rebuild the file, sadly this did not resolve the issue.

Normally I would just re-sync these emails from online, however due to an issue with my mail provider these are no longer available there.

I know the emails are still there stored locally, but I can’t access them anymore.

Can anyone help?

My mail account uses POP

I’ve been using Thunderbird for quite a few years now but recently out of the blue I noticed that all emails starting from 2000 to a few weeks ago show up blank when opened. After googling this issue I found someone who suggested I repair the inbox in Thunderbird (right click and repair), which I did. However now all those mails that first showed up blank are completely missing from my inbox. I know they’re still there because when I search for them Thunderbird can find them and even shows the first few sentences of the email. But when I attempt to open them they’re empty again. It seems to be an indexing issue, which I’ve tried to resolve by removing the indexing file (to a different location just in case). Then starting up Thunderbird again to rebuild the file, sadly this did not resolve the issue. Normally I would just re-sync these emails from online, however due to an issue with my mail provider these are no longer available there. I know the emails are still there stored locally, but I can’t access them anymore. Can anyone help? My mail account uses POP

All Replies (2)

Benjamin Kok
Benjamin Kok Klausimą uždavęs asmuo
more options

I’ve also tried to save a copy of the entire mailbox folder and then re-import that into Thunderbird with a plug-in, but mails still aren’t visible.

Helpful?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Repair does nothing to the underlying store of message. It just builds a new index of messages in the store.

So either the file is corrupt, or that data is not there to index.

What the search is showing you is the portion of the message stored in the search index. It is only reinforcing that the messages are NOT there because it can not display them.

I suggest that you recheck that you account is configured as POP as if they are removed from an IMAP account then they would vanish as you suggest is happening.

Next is your Thunderbird 32 or 64bit? on what operating system.

Clearly you do not have Thunderbird on your iphone and that is the operating system reported from your initial post.

Helpful?

Užduoti klausimą

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.