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Mail continually going into junk, even when not marked as junk or in my address book.

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I am getting very frustrated with the junk mail. I have very important emails ending up in junk. They aren't marked as junk but they are still being put in junk. Most are in my address book so shouldn't be there at all. Even when I mark them as not junk, they still get put in junk. I've reset the adaptive junk and it makes no difference. I've even turned off all junk settings and they still go into junk! I'm totally at a loss as to what to do. Please, can someone help? I'm seriously considering giving up on Thunderbird and using a different email client.

I am getting very frustrated with the junk mail. I have very important emails ending up in junk. They aren't marked as junk but they are still being put in junk. Most are in my address book so shouldn't be there at all. Even when I mark them as not junk, they still get put in junk. I've reset the adaptive junk and it makes no difference. I've even turned off all junk settings and they still go into junk! I'm totally at a loss as to what to do. Please, can someone help? I'm seriously considering giving up on Thunderbird and using a different email client.

All Replies (2)

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Is this Junk folder defined by the mail provider?

https://support.mozilla.org/en-US/questions/1404881

Helpful?

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No, it's not.

Helpful?

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