This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updating to the new version of Firefox, then the Adobe update, when I startup firefox again it says that adobe needs my premision to do something then the GetPlus + (R) crashes. Why?

  • 4 replies
  • 0 have this problem
  • 1 view
  • Paskiausią atsakymą parašė rjohnson19

more options

I just updated to the new version of Firefox, then updated the Adobe flash as suggested by Firefox, but when ever I open Firefox again it says Adobe needs my permission to do something then it says that the GetPlus + (R) has crashed and apparently Adobe never fully updates. Is this a huge problem? If so how do I fix it??

Thanks

This happened

Every time Firefox opened

== I updated to the new Firefox, then updated the Adobe flash player as Firefox suggest.

I just updated to the new version of Firefox, then updated the Adobe flash as suggested by Firefox, but when ever I open Firefox again it says Adobe needs my permission to do something then it says that the GetPlus + (R) has crashed and apparently Adobe never fully updates. Is this a huge problem? If so how do I fix it?? Thanks == This happened == Every time Firefox opened == I updated to the new Firefox, then updated the Adobe flash player as Firefox suggest.

All Replies (4)

more options

Hi Charles, You can just download the direct installer for Flash.

That should get Flash working again (check that it is listed under Tools -> Add-ons -> Plugins)

See also Managing the Flash Plugin

more options

Well that worked, not getting the not working window anymore but (That should get Flash working again (check that it is listed under Tools -> Add-ons -> Plugins) no there.

That a problem??

Thanks for the answer btw!!

more options

Well Flash won't work if it isn't listed there.

Do YouTube and other Flash sites work?

If not, try running the uninstaller with Firefox closed: http://kb2.adobe.com/cps/141/tn_14157.html

Then re-run the installer.

more options

After the install of Flash, you need to Restart Firefox, then under Tools > Add-ons > Plugins, look for "Shockwave Flash".

Check versions of some of your plug-ins here: http://www.mozilla.com/en-US/plugincheck/