This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Whenever I'm on firefox ...

  • 1 reply
  • 0 have this problem
  • 1 view
  • Paskiausią atsakymą parašė TXGuy

more options

Issue

I have another kind of problem with Firefox

Description

Everytime I use firefox, this page opens in a new tab at least once every five minutes. It's super annoying and is getting in the way of everything I do. I find myself using my lap top instead of dealing with it. What can I do to stop this from popping up? Here's the page it pulls up:

file:///C:/Documents%20and%20Settings/Cody.CODYCASE/#%C3%AA%C3%BC%C3%89%11b%C3%9Eo%C3%BA%E2%80%93%07]%C3%B6%E2%80%99i%1F%04md%C3%9A%C2%ACL%C2%B6!Nf%7Fb%C3%99%C3%B5%C3%81&%C3%88%C3%93%C2%B8:%1E%11%C3%A7%C3%A0U%E2%80%A2%06%C3%AAI%E2%80%B9%C2%AF%C3%A4%C3%96F%3C%C3%B5gEt%15H%10i%E2%80%BAG%C2%90%19%C2%A9%C3%A4%C3%9DMo%C2%BD%C3%BEd%02%16%10r%C3%8F9%C6%92q%C2%B6%C2%B4@%C2%BA_%C3%9C%1Da%13v}%17%C3%A1%C5%92%16%C5%B8%0F%C3%83%1C%C3%8E5{%C2%AD

This happened

Every time Firefox opened

about a month ago

Firefox version

3.5.10

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.10) Gecko/20100504 Firefox/3.5.10 (.NET CLR 3.5.30729)

Plugins installed

  • -nphpclipbook
  • npmnqmp 989898989877
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.709
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Java(TM) Platform SE binary
  • Adobe PDF Plug-In For Firefox and Netscape
  • 1.9.0009.1
  • Shockwave Flash 10.0 r32
  • iTunes Detector Plug-in
  • 3.0.50106.0
  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
== Issue == I have another kind of problem with Firefox == Description == Everytime I use firefox, this page opens in a new tab at least once every five minutes. It's super annoying and is getting in the way of everything I do. I find myself using my lap top instead of dealing with it. What can I do to stop this from popping up? Here's the page it pulls up: file:///C:/Documents%20and%20Settings/Cody.CODYCASE/#%C3%AA%C3%BC%C3%89%11b%C3%9Eo%C3%BA%E2%80%93%07]%C3%B6%E2%80%99i%1F%04md%C3%9A%C2%ACL%C2%B6!Nf%7Fb%C3%99%C3%B5%C3%81&%C3%88%C3%93%C2%B8:%1E%11%C3%A7%C3%A0U%E2%80%A2%06%C3%AAI%E2%80%B9%C2%AF%C3%A4%C3%96F%3C%C3%B5gEt%15H%10i%E2%80%BAG%C2%90%19%C2%A9%C3%A4%C3%9DMo%C2%BD%C3%BEd%02%16%10r%C3%8F9%C6%92q%C2%B6%C2%B4@%C2%BA_%C3%9C%1Da%13v}%17%C3%A1%C5%92%16%C5%B8%0F%C3%83%1C%C3%8E5{%C2%AD == This happened == Every time Firefox opened == about a month ago == == Firefox version == 3.5.10 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.10) Gecko/20100504 Firefox/3.5.10 (.NET CLR 3.5.30729) == Plugins installed == *-nphpclipbook *npmnqmp 989898989877 *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Default Plug-in *RealJukebox Netscape Plugin *RealPlayer(tm) LiveConnect-Enabled Plug-In *6.0.12.709 *Coupons, Inc. Coupon Printer Plugin *Coupons, Inc. Coupon Printer DLL *Java(TM) Platform SE binary *Adobe PDF Plug-In For Firefox and Netscape *1.9.0009.1 *Shockwave Flash 10.0 r32 *iTunes Detector Plug-in *3.0.50106.0 *Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper) *DRM Netscape Network Object *Npdsplay dll *DRM Store Netscape Plugin

All Replies (1)

more options

That's a file located on your hard drive, in an area usually reserved for user files: C:\Documents and Settings\Cody.CODYCASE\ . Does that name sound familiar?


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.6.0.13; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: Updating Java Do the update with Firefox closed.

Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash): your ver. 10.0 r32; current ver. 10.1 r53 (important security update 2010-06-10) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: Updating Flash -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash -when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1

You ~~red:MAY~~ need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox): your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader You may be able to update from the Adobe Reader installed on your system instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. If you go to the Adobe site to download the current Adobe Reader: -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) ~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~ -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader