This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

3.6.7 update won't finish downloading

  • 3 replies
  • 30 have this problem
  • 25 views
  • Paskiausią atsakymą parašė AnonymousUser

AnonymousUser
AnonymousUser
more options

Using FF 3.6.6 on XP SP3. FF started downloading the update. After about an hour (dial up connection) the progress bar was completely filled and the dialog box said only a few more seconds. However, the downloading had stopped and the dialog box remained open. Finally, I just quit FF.

Now whenever FF is open, in the Help menu it says "Resume Downloading Firefox 3.6.7..." When I select this, the dialog box says "Connecting to update server..." but it never connects and the downloading never starts.

How can I find the file that was downloaded and get rid of it so I can download a new copy?

Operating system

XP SP3

Using FF 3.6.6 on XP SP3. FF started downloading the update. After about an hour (dial up connection) the progress bar was completely filled and the dialog box said only a few more seconds. However, the downloading had stopped and the dialog box remained open. Finally, I just quit FF. Now whenever FF is open, in the Help menu it says "Resume Downloading Firefox 3.6.7..." When I select this, the dialog box says "Connecting to update server..." but it never connects and the downloading never starts. How can I find the file that was downloaded and get rid of it so I can download a new copy? == Operating system == XP SP3

All Replies (3)

AnonymousUser
AnonymousUser Klausimą uždavęs asmuo
more options

Same on Win7/64-Bit.

Trying to upgrade from Firefox 3.6.6 but the download dialog is stuck with the message "Connecting to update server...".

AnonymousUser
AnonymousUser Klausimą uždavęs asmuo
more options

Lou

I followed the instructions in this thread, see the post from Costas Athan, and after closing Firefox 3.6.6 then deleting the updates folder plus the two xml files and restarting Firefox I was able to update successfully.

Neil

AnonymousUser
AnonymousUser Klausimą uždavęs asmuo
more options

Thanks Neil. Followed your link and was able to delete the corrupted files. I'm in the process of downloading 3.6.8.