This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download files from link in ShowModalDialog?

  • 1 reply
  • 38 have this problem
  • 4 views
  • Paskiausią atsakymą parašė cor-el

more options

We have a link in one of our web pages. On click of this link we open a pop-up window in which we display all documents that a user has uploaded to our application. We are opening the pop-up window as a model dialog using the function 'window.showModalDialog()' in javascript.

We have a download link for each attachment uploaded. The download link triggers a post-back event which downloads a file from the server. During the download, the 'save-as' dialog box opens.

Now the problem is, during the execution of above scenario in Mozilla Firefox browser, once the 'save as' dialog box opens (as shown in the attachment), the whole dialog box freezes. The 'save-as' or 'Cancel' buttons does not work. The 'save as' dialog box can be closed only using the window close (X) button. As a result, we are not able to download the file which we intend to. This problem does not occur with the Internet Explorer browser and so we are able to download the file. We are facing this problem only with Mozilla Firefox.

We have a link in one of our web pages. On click of this link we open a pop-up window in which we display all documents that a user has uploaded to our application. We are opening the pop-up window as a model dialog using the function 'window.showModalDialog()' in javascript. We have a download link for each attachment uploaded. The download link triggers a post-back event which downloads a file from the server. During the download, the 'save-as' dialog box opens. Now the problem is, during the execution of above scenario in Mozilla Firefox browser, once the 'save as' dialog box opens (as shown in the attachment), the whole dialog box freezes. The 'save-as' or 'Cancel' buttons does not work. The 'save as' dialog box can be closed only using the window close (X) button. As a result, we are not able to download the file which we intend to. This problem does not occur with the Internet Explorer browser and so we are able to download the file. We are facing this problem only with Mozilla Firefox.

All Replies (1)

more options

A good place to ask questions and advice about web development is at the mozillaZine Web Development/Standards Evangelism forum.

The helpers at that forum are more knowledgeable about web development issues.

You need to register at the mozillaZine forum site in order to post at that forum.

See http://forums.mozillazine.org/viewforum.php?f=25