Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't download Sync: popup says I am using Firefox 3.0.7, whereas I clearly have 3.6.1

  • 3 replies
  • 10 have this problem
  • 8 views
  • Paskiausią atsakymą parašė Shawn

more options

At the bottom of the About Firefox version 3.6.1 box is the following:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.10) Gecko/20100914 Ant.com Toolbar 2.0 Firefox/3.0.7,

At the bottom of the About Firefox version 3.6.1 box is the following: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.10) Gecko/20100914 Ant.com Toolbar 2.0 Firefox/3.0.7,

Chosen solution

Your User agent is wrong

1. In the Firefox Location Bar, Where you enter the address of web pages, enter about:config

2. A This might void your warranty warning may appear. Click I'll be careful, I promise!

3. In the Filter text box, enter general.usergent

4. For each of those bold general.useragent preferences, right- click them and choose reset

After Check for Updates by going to Help < Check for Updates

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

more options

Chosen Solution

Your User agent is wrong

1. In the Firefox Location Bar, Where you enter the address of web pages, enter about:config

2. A This might void your warranty warning may appear. Click I'll be careful, I promise!

3. In the Filter text box, enter general.usergent

4. For each of those bold general.useragent preferences, right- click them and choose reset

After Check for Updates by going to Help < Check for Updates

more options

Wow! Immediately worked!

Many thanks.

more options

No problem.