Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

I just uploaded Firefox 3.6.10 and lost internet -- it's not my firewall

  • 1 reply
  • 5 have this problem
  • 2 views
  • Paskiausią atsakymą parašė Helper7677

rootbern
rootbern
more options

I got a message asking if I wanted to install the latest version of Firefox on my IBM Thinkpad running Windows XP. I said yes. Next thing I knew I couldn't reach the internet. I get a "the proxy server is refusing connections" message. I've turned off the Windows firewall and the Norton Internet Security firewall with no effect. Nothing else in the support documents looks relevant. Can't even reach www.mozilla.com/en-US/firefox/3.6.10/firstrun/

I got a message asking if I wanted to install the latest version of Firefox on my IBM Thinkpad running Windows XP. I said yes. Next thing I knew I couldn't reach the internet. I get a "the proxy server is refusing connections" message. I've turned off the Windows firewall and the Norton Internet Security firewall with no effect. Nothing else in the support documents looks relevant. Can't even reach www.mozilla.com/en-US/firefox/3.6.10/firstrun/

All Replies (1)

Helper7677
Helper7677
more options

Go to Tools > Options > Advanced > Network > Settings and choose "No Proxy" to see if that helps. See: https://support.mozilla.com/en-US/kb/Options+window+-+Advanced+panel#Network_tab

Modified by Helper7677