This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Username Drop Down Menu Not Working

  • 3 replies
  • 15 have this problem
  • 16 views
  • Paskiausią atsakymą parašė cor-el

Brandyc100
Brandyc100
more options

I'm having an issue with the drop down menu when I'm attempting to sign on or auto fill on certain websites. I have checked and indeed Firefox has saved usernames and passwords but it will not show up in the drop down box. When I double click on the box to sign in the drop box opens but everything is blank. If I manually type in the username then the password will auto fill. I have checked all my settings and I'm not in private browsing, I'm saving cookies and I'm not auto deleting anything when I sign off.

Any ideas on what could be the problem? I have attached a link to see a screen save of the issue.

Thank you in advance for all your assistance.

http://img148.imageshack.us/img148/5686/firefoxusername.png

I'm having an issue with the drop down menu when I'm attempting to sign on or auto fill on certain websites. I have checked and indeed Firefox has saved usernames and passwords but it will not show up in the drop down box. When I double click on the box to sign in the drop box opens but everything is blank. If I manually type in the username then the password will auto fill. I have checked all my settings and I'm not in private browsing, I'm saving cookies and I'm not auto deleting anything when I sign off. Any ideas on what could be the problem? I have attached a link to see a screen save of the issue. Thank you in advance for all your assistance. http://img148.imageshack.us/img148/5686/firefoxusername.png

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using the form fill feature of the Google Toolbar?

Brandyc100
Brandyc100 Klausimą uždavęs asmuo
more options

Yes, I was using the form fill feature on the google toolbar. I have been using it for awhile with no problems but I turned it off and now my drop down menu is working properly.

Thank you for replying!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome