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Cannot uninstall "relevantknowledge" add-on after uninstalling the program

  • 3 replies
  • 26 have this problem
  • 1 view
  • Paskiausią atsakymą parašė zeeshan1153

BK_Malik
BK_Malik
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I was hit with the RelevantKnowledge spyware. I unstalled the program but the add-on is still showing up on my list with no uninstall or disable button. I have tried safe mode and there is still no option to unistall or disable. I cannot get the add-on window to stop saying it will be installed with the next restart, it doesn't install just stays on the list. There is a string in the extensions button on the troubleshooting page "relevant knowledge" listing - {6E19037A-12E3-4295-8915-ED48BC341614} but I can't find it anywhere. How can I get this add-on to delete or disable?

I was hit with the RelevantKnowledge spyware. I unstalled the program but the add-on is still showing up on my list with no uninstall or disable button. I have tried safe mode and there is still no option to unistall or disable. I cannot get the add-on window to stop saying it will be installed with the next restart, it doesn't install just stays on the list. There is a string in the extensions button on the troubleshooting page "relevant knowledge" listing - {6E19037A-12E3-4295-8915-ED48BC341614} but I can't find it anywhere. How can I get this add-on to delete or disable?

All Replies (3)

1FastBeemer
1FastBeemer
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For pop ups start here:

http://www.bleepingcomputer.com/forums/topic34773.html


For general info start here:

http://www.bleepingcomputer.com/resources/

RoyalT1
RoyalT1
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I always use "Revo Uninstaller Pro" --- the FREE version; never had a prob uninstalling anything! http://freebiest.com/software/revo-uninstaller-pro-serial-key-code.html

zeeshan1153
zeeshan1153
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RelevantKnowledge is not virus. It is a research software that is installed with user's permission and can be uninstalled from the control panel. It relies on its members to gain valuable insight into Internet trends and behavior. Read more about it on our website http://www.relevantknowledge.com/faq.aspx. Users are asked to participate in periodic surveys – completely voluntary – and may be rewarded for their participation. Also, by participating users take part in a good cause: RelevantKnowledge donates a tree for every user's participation. It’s easy to uninstall it if you are not satisfied. If you have any questions, we encourage you to contact us at https://www.relevantknowledge.com/supportform.aspx

Thank you,

Relevant Knowledge Support Team