This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recently Firefox posted a note when I opened Facebook. "Something" regarding profile pictures on incoming messages. I clicked on it and now cannot get the pictures back. How can Firefox reverse this?

  • 3 replies
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė cor-el

more options

Cannot restore profile pictures on incoming messages in Facebook. At a recent point Firefox flashed a note saying they were "deleting or removing" something from my FB and I thought it was for one thing only. But now ALL profile pictures on incoming messages in FB are not there. Facebook does not help at all.

Cannot restore profile pictures on incoming messages in Facebook. At a recent point Firefox flashed a note saying they were "deleting or removing" something from my FB and I thought it was for one thing only. But now ALL profile pictures on incoming messages in FB are not there. Facebook does not help at all.

All Replies (3)

more options

See:

You can use these steps to check if images are blocked:

  • Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
  • Go to the Media tab of the "Tools > Page Info" window.
  • Select the first image link and scroll down through the list with the Down arrow key.
  • If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.
more options

The infor wasn't in a Site Identity Button, but was in the Tools and I think I have found it and solved the problem. I am so grateful to you for this. There are many things in that list that are marked blocked, but I'm not going to mess with them, who knows what I would do. But clicking back on Facebook, the images are there! Again thank you.

more options

You're welcome

Clicking the Site Identity Button is an easy way to go to the Tools > Page Info window where it shows the security settings for the currently open tab.