We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've lost all bookmarks on my desk top. Have Sync intalled so tried to get bookmarks back that way. No error message, looks fine but not working.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Paskiausią atsakymą parašė cor-el

more options

This is despite all bookmarks in place on laptop (the other machine on the sync account) and therefore I presume on sync. Then tried to import back-up html - also not working! Does somebody know what's going on?

This is despite all bookmarks in place on laptop (the other machine on the sync account) and therefore I presume on sync. Then tried to import back-up html - also not working! Does somebody know what's going on?

All Replies (3)

more options

Did you try to restore the bookmarks from a backup in the bookmarkbackups folder?

more options

tx. just tried and get message 'Unable to process back up file'

more options