This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting a crash signature of js::Shape::trace(JSTracer*) but there is no explanation of what that is. What does it mean?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė rsk538

more options

I keep getting FF 4 crashing with Win 7 with a signature of js::Shape::trace(JSTracer*). When go to "Search Mozilla Support for Help" it comes back with no answer available. What is it and how can I fix it.

I keep getting FF 4 crashing with Win 7 with a signature of js::Shape::trace(JSTracer*). When go to "Search Mozilla Support for Help" it comes back with no answer available. What is it and how can I fix it.

All Replies (2)

more options

I have checked the minutes of recent meetings at Mozilla, and they have identified the cause of that crash. The minutes state it will be fixed in Firefox 4.0.1

Pending the result of QA testing, Firefox 4.0.1 is due to be shipped on April 26th.

more options

Thanks for the update. I will await the new version.