This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

I downloaded Firefox 4.0, but there isn't an "install" button to click on and I continue to get the download prompt each time I sign on my computer.

  • 3 replies
  • 2 have this problem
  • 6 views
  • Paskiausią atsakymą parašė the-edmeister

mrclean
mrclean
more options

After clicking the download button, the download box comes up and asks if I want to save or cancel. I click on save and nothing happens that I can tell. I do not get anything that says to click on for installing the upgrade to 4.0. This happens every time I try to upgrade. What can I do to upgrade to 4.0?

After clicking the download button, the download box comes up and asks if I want to save or cancel. I click on save and nothing happens that I can tell. I do not get anything that says to click on for installing the upgrade to 4.0. This happens every time I try to upgrade. What can I do to upgrade to 4.0?

Chosen solution

After saving the file which is likely called "Firefox Setup 4.0.1.exe" you need to run it to install Firefox 4.

If you do not clear the downloads from the download manager, you can run the installer from the downloads manager. Open the download manager, then right-click on the Firefox setup file and select Open. As soon as you start running the setup file, close Firefox. You need to do this so that the setup file can replace the files in the Firefox installation directory.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

TonyE
TonyE
  • Moderator
more options

Chosen Solution

After saving the file which is likely called "Firefox Setup 4.0.1.exe" you need to run it to install Firefox 4.

If you do not clear the downloads from the download manager, you can run the installer from the downloads manager. Open the download manager, then right-click on the Firefox setup file and select Open. As soon as you start running the setup file, close Firefox. You need to do this so that the setup file can replace the files in the Firefox installation directory.

mrclean
mrclean Klausimą uždavęs asmuo
more options

TonyE - thanks for your help. That took care of my problem. mrclean

the-edmeister
the-edmeister
  • Moderator
more options

Please click the Helpful button next to the answer that solved your Firefox support issue, when you are logged in, so this thread gets marked as Solved to help other users who may have this same problem.