Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF windows goes blank white and freezes if I click a link in another application when Print Preview is open in FF (Win 7 64-bit)

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė Hasan

more options

Possible bug: FF dumps my session if I try to open an external link without closing print preview view. I had left the Print Preview screen open in FF after printing a web page, and I clicked a web link in another application, which would have normally opened in a new tab in FF. However, only the Print Preview window was displayed and when I clicked "Close", the FF window when all white. Back/backspace wouldn't work and I had to close FF and start a new session. I tested this a few times and it happens every time. I didn't think to test whether this happens in Safe Mode.

Possible bug: FF dumps my session if I try to open an external link without closing print preview view. I had left the Print Preview screen open in FF after printing a web page, and I clicked a web link in another application, which would have normally opened in a new tab in FF. However, only the Print Preview window was displayed and when I clicked "Close", the FF window when all white. Back/backspace wouldn't work and I had to close FF and start a new session. I tested this a few times and it happens every time. I didn't think to test whether this happens in Safe Mode.

All Replies (1)

more options

Troubleshooting extensions and themes

Check and tell if its working.