This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've got a spyware embedded in Firefox, how do I get rid of it?

  • 2 replies
  • 3 have this problem
  • 5 views
  • Paskiausią atsakymą parašė jbagent

more options

only when I use Firefox, when I go to my online banking site, right after the log-in window, a pop up widow asks me for all my personal info including credit card info. I checked with the bank and they told me I've got spyware.

I've used all kinds of removal software but it doesn't find it.

only when I use Firefox, when I go to my online banking site, right after the log-in window, a pop up widow asks me for all my personal info including credit card info. I checked with the bank and they told me I've got spyware. I've used all kinds of removal software but it doesn't find it.

Chosen solution

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (2)

more options

Chosen Solution

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site