This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The scroll function don't work when I'm using my touchpad on my laptop, this is a problem only in firefox and it started after upgrading from firefox 6.

  • 2 replies
  • 2 have this problem
  • 19 views
  • Paskiausią atsakymą parašė kennethaarhus

more options

It is only when I use the thouchpad to scroll, if I use my mouse it the scroll function works fine.

The scroll function works fine in all other programs.

It is only when I use the thouchpad to scroll, if I use my mouse it the scroll function works fine. The scroll function works fine in all other programs.

All Replies (2)

more options

Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.
Close and restart Firefox after changing the pref.


To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default via the right-click context menu if they are user set
  • Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)
more options

Now I have tried out the suggested solution, but that did not work. Do you other suggestions to solve the problem?