This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Updated Adobe flash/ still cannot view videos

  • 2 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė minutemouse

minutemouse
minutemouse
more options

PLEASE help me! I downloaded the latest version of Firefox & I downloaded the Adobe Flash player... when I try to view a video -it says i can only view if I download the Flash Player!

PLEASE help me! I downloaded the latest version of Firefox & I downloaded the Adobe Flash player... when I try to view a video -it says i can only view if I download the Flash Player!

Chosen solution

Your flash is NOT up to date, your system is showing Shockwave Flash 10.0 r32 and the current flash is 11.1.102.55 or as would be reported here 11.1 r102

Install the current Flash Player

  1. install Flash from http://get.adobe.com/flashplayer/ but before you install, uncheck the Security Scan Plus. It has nothing to do with Flash Player and such additional baggage during installation is known as crapware. Only install the Flash Player.
  2. If the installation does not start use "Ctrl+J" to find the downloaded install and run it.
  3. When the install actually begins in an installation window, bring Firefox down with "Alt+F" (File) > Exit.
  4. If the installation does not proceed, then bring up the Windows Task Manager ("Ctrl+Alt+Del"), click on the "Processes" tab of the WTM and look for firefox.exe and plugins-container.exe and terminate if running.
  5. Check all of your Firefox plug-ins at http://www.mozilla.org/plugincheck/
  6. Restart windows, then bring up Firefox
  7. Check your Flash installation at http://www.adobe.com/software/flash/about/ to show that you have the latest Flash installed. (don't press the play now button).
Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

David McRitchie
David McRitchie
more options

Chosen Solution

Your flash is NOT up to date, your system is showing Shockwave Flash 10.0 r32 and the current flash is 11.1.102.55 or as would be reported here 11.1 r102

Install the current Flash Player

  1. install Flash from http://get.adobe.com/flashplayer/ but before you install, uncheck the Security Scan Plus. It has nothing to do with Flash Player and such additional baggage during installation is known as crapware. Only install the Flash Player.
  2. If the installation does not start use "Ctrl+J" to find the downloaded install and run it.
  3. When the install actually begins in an installation window, bring Firefox down with "Alt+F" (File) > Exit.
  4. If the installation does not proceed, then bring up the Windows Task Manager ("Ctrl+Alt+Del"), click on the "Processes" tab of the WTM and look for firefox.exe and plugins-container.exe and terminate if running.
  5. Check all of your Firefox plug-ins at http://www.mozilla.org/plugincheck/
  6. Restart windows, then bring up Firefox
  7. Check your Flash installation at http://www.adobe.com/software/flash/about/ to show that you have the latest Flash installed. (don't press the play now button).
minutemouse
minutemouse Klausimą uždavęs asmuo
more options

I got it up & running! Thank you for your help!!!!