This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox alerts me that using 'version' 3.6.13 needs to be upgraded, but when I use 'free download' and restart Firefox I still end up with Firefox 3.6.13--what do I do to get the latest Firefox version?

  • 1 reply
  • 6 have this problem
  • 5 views
  • Paskiausią atsakymą parašė the-edmeister

more options

Responding to Firefox's prompt to upgrade my Firefox version 3.6.13, I use the "free download," select the "install changes," but still end up with 3.6.13. Why? How do I get the latest Firefox version that I need to use?

Responding to Firefox's prompt to upgrade my Firefox version 3.6.13, I use the "free download," select the "install changes," but still end up with 3.6.13. Why? How do I get the latest Firefox version that I need to use?

All Replies (1)

more options

Your UserAgent string in Firefox may be messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox