This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox Mac won't close properly, the window closes but the program stays active until I force it to quit.

  • 1 reply
  • 7 have this problem
  • 1 view
  • Paskiausią atsakymą parašė Hasan

mfbown
mfbown
more options

I am using a MacBook Pro with OSX 10.6.8 and Firefox 9.0.1. This same problem has happened on my iMac with OSX 10.5. in the past, but eventually went away by itself.

I typically have 4-6 tabs open, and reload these tabs whenever I restart the Mac. I always shut the Mac down at the end of the day. This problem has just started. FF 9.0.1 has been working properly till now.

When I try to quit Firefox, the window closes, but the Firefox menus stay and the blue dot under the Firefox icon in the dock remains. However, I can't open another Firefox window. I can go into the Finder and work with other programs, but Firefox just stays semi-active -- loaded but I can't do anything with it. The menus are active in the sense that they drop down, but they don't do anything. When I try to force quit by control clicking on the Firefox dock icon, it has the normal quit option. If I play around with it and flip back and forth between the Finder and the suspended animation Firefox, eventually I can get the Force Quit option to appear, and the I'm ok. If I try to shut the Mac down, sometimes it just won't, other times a message will come up that Firefox is not responding and gives me the option to force quit -- which then works and the Mac shuts down afterwards.

What is going on here and how to I fix it?

I am using a MacBook Pro with OSX 10.6.8 and Firefox 9.0.1. This same problem has happened on my iMac with OSX 10.5. in the past, but eventually went away by itself. I typically have 4-6 tabs open, and reload these tabs whenever I restart the Mac. I always shut the Mac down at the end of the day. This problem has just started. FF 9.0.1 has been working properly till now. When I try to quit Firefox, the window closes, but the Firefox menus stay and the blue dot under the Firefox icon in the dock remains. However, I can't open another Firefox window. I can go into the Finder and work with other programs, but Firefox just stays semi-active -- loaded but I can't do anything with it. The menus are active in the sense that they drop down, but they don't do anything. When I try to force quit by control clicking on the Firefox dock icon, it has the normal quit option. If I play around with it and flip back and forth between the Finder and the suspended animation Firefox, eventually I can get the Force Quit option to appear, and the I'm ok. If I try to shut the Mac down, sometimes it just won't, other times a message will come up that Firefox is not responding and gives me the option to force quit -- which then works and the Mac shuts down afterwards. What is going on here and how to I fix it?

All Replies (1)

Hasan
Hasan
more options

Perform the suggestions mentioned in the following articles:

-> Profile in use

Check and tell if its working.