We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't follow the syncing directions.

  • 3 replies
  • 2 have this problem
  • 10 views
  • Paskiausią atsakymą parašė ideato

more options

I want to sync my office laptop with my home laptop. The directions ask for the recovery key . When I go to Firefox>Preferences>Sync, I am supposed to choose Manage Account, but that is not an option provided.

I want to sync my office laptop with my home laptop. The directions ask for the recovery key . When I go to Firefox>Preferences>Sync, I am supposed to choose Manage Account, but that is not an option provided.

All Replies (3)

more options

Hi!

You should create an account in one of the computers and follow those steps in that one to get the recovery key. If you don't have "Manager Account" that means that you haven't set Sync in that computer yet.

more options

I have entered the account name and password on both computers. Both are MacBook Pro laptops running 10.7.3. I have gone through the set up sync steps many times and typed in those 12 letters many times, but I can never see "Manager Account" or the Recovery key.

more options

see if these links helps:

How do I set up Firefox Sync?

How to sync Firefox settings between computers

How do I manage my Firefox Sync account?


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.