This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė cor-el

rudnick848
rudnick848
more options

My browser froze, then crashed.

As it crashed the application icon disappeared from my dock.

The application cannot now be opened. The icon (in my applications folder) has a universal negative symbol and when I click on the application it says, "You cannot open the application Firefox.app because it may be damaged or incomplete." I had recently (2/10/12) downloaded the most recent version of Firefox.

How do move forward? Do I reload another application? Can still retain my previous bookmarks, or are they lost?

Help!!!!

My browser froze, then crashed. As it crashed the application icon disappeared from my dock. The application cannot now be opened. The icon (in my applications folder) has a universal negative symbol and when I click on the application it says, "You cannot open the application Firefox.app because it may be damaged or incomplete." I had recently (2/10/12) downloaded the most recent version of Firefox. How do move forward? Do I reload another application? Can still retain my previous bookmarks, or are they lost? Help!!!!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.