We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 5 views
  • Paskiausią atsakymą parašė cor-el

more options

Firefox keeps crashing on my desktop that is connected to the router by ethernet. It operates fine on all the other computers in the house that run off the same router. I've reinstalled Firefox, done a virus scan, tried starting it in Safe Mode, and nothing seems to fix the problem.

Firefox keeps crashing on my desktop that is connected to the router by ethernet. It operates fine on all the other computers in the house that run off the same router. I've reinstalled Firefox, done a virus scan, tried starting it in Safe Mode, and nothing seems to fix the problem.

All Replies (3)

more options
more options

The internet on that computer crashes repeatedly with Internet Explorer as well as Firefox.

more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: