We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox no longer accepts my master password when the browser is launched.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė cor-el

xanavi
xanavi
more options

When I launch firefox it normally asks for my master password. That's fine, I've set a master password for myself but now when I go to enter it and hit OK nothing happens. I have to hit cancel at the prompt for a master password for the browser to launch. At that point if I go and change the master password it accepts my password and I'm now "logged in" to the password database. I can repeat this process every time I restart the browser.

When I launch firefox it normally asks for my master password. That's fine, I've set a master password for myself but now when I go to enter it and hit OK nothing happens. I have to hit cancel at the prompt for a master password for the browser to launch. At that point if I go and change the master password it accepts my password and I'm now "logged in" to the password database. I can repeat this process every time I restart the browser.

Chosen solution

Resetting my master password with that method doesn't fix the problem. Once I set a master password again I encounter the same problem as before. The password prompt that appears upon starting Firefox does not accept my password.

edit: I've solved it. An add-on that was using the master password needed to be re-installed.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

Madasan
Madasan
  • Moderator
  • Administrator
more options

Hi xanavi,

Have you tried resetting your master password following the instructions here? That might solve the problem but be careful cause it will also remove your saved usernames and passwords.

Let me know if that helped!

xanavi
xanavi Klausimą uždavęs asmuo
more options

Chosen Solution

Resetting my master password with that method doesn't fix the problem. Once I set a master password again I encounter the same problem as before. The password prompt that appears upon starting Firefox does not accept my password.

edit: I've solved it. An add-on that was using the master password needed to be re-installed.

Modified by xanavi

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you may have multiple master password windows on top of each other.
You can test that by dragging the window to a different position.