This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox redirecting to a diffrent domain name (domain hijacking), this is only happening for firefox, all the other browsers go to the correct website.

  • 1 reply
  • 4 have this problem
  • 5 views
  • Paskiausią atsakymą parašė user633449

more options

We have a domain name www.xxxxxxxx.com. When some of the users in our office try to access the site using firefox the website is redirected to a different website all together www.yyyyyyyy.com. the URL is correct but the website shown is wrong. On the same device using other browsers (chrome, IE) the website opens normally. So i am assuming this is not device level issue but at the browser issue. I have screenshots for the same. the issue is not happening on my device but on the other devices in our organisation.

We have a domain name www.xxxxxxxx.com. When some of the users in our office try to access the site using firefox the website is redirected to a different website all together www.yyyyyyyy.com. the URL is correct but the website shown is wrong. On the same device using other browsers (chrome, IE) the website opens normally. So i am assuming this is not device level issue but at the browser issue. I have screenshots for the same. the issue is not happening on my device but on the other devices in our organisation.

Modified by sattu

All Replies (1)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!