Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

When I open a "New Window" or a "link" does so, my customized "add(ed) new toolbar" disappears. FF version up to date.

  • 1 reply
  • 2 have this problem
  • 17 views
  • Paskiausią atsakymą parašė Azdec

Azdec
Azdec
more options

I have used the reset preferences option. I had to recreate all items I previously had in the toolbars. And had to "Add a New toolbar" and add the items i had in that, also.

I also used the fix for a corrupt local.rdf file. No joy. At first I did not know why I was losing my custom toolbar. But I started paying extra attention and found out how to recreate the problem. I f a link opened a new window it opened without the custom toolbar. If I closed that window before closing the original window the custom settings where maintained.

If I opened a new window or selected a opened tab to open or duplicate in a new window the custom toolbar was gone. Again, if I closed the "new" window b4 I closed the original window all was good. But if I close the original window and the the new window the next time I open firefox the custom toolbar is gone. Righting clicking on a clear spot of a toolbar to open the "Customize Toolbar" dialog the name of my custom created toolbar is missing also.

Firefox info from the "About" section says Firefox 18 Funnelcake Oct 2012 mozilla17-1.0

I have never had this problem with FF before. I did not post asking for help until I could recreate the problem so that I could tell you when it happened.

I have used the reset preferences option. I had to recreate all items I previously had in the toolbars. And had to "Add a New toolbar" and add the items i had in that, also. I also used the fix for a corrupt local.rdf file. No joy. At first I did not know why I was losing my custom toolbar. But I started paying extra attention and found out how to recreate the problem. I f a link opened a new window it opened without the custom toolbar. If I closed that window before closing the original window the custom settings where maintained. If I opened a new window or selected a opened tab to open or duplicate in a new window the custom toolbar was gone. Again, if I closed the "new" window b4 I closed the original window all was good. But if I close the original window and the the new window the next time I open firefox the custom toolbar is gone. Righting clicking on a clear spot of a toolbar to open the "Customize Toolbar" dialog the name of my custom created toolbar is missing also. Firefox info from the "About" section says Firefox 18 Funnelcake Oct 2012 mozilla17-1.0 I have never had this problem with FF before. I did not post asking for help until I could recreate the problem so that I could tell you when it happened.

All Replies (1)

Azdec
Azdec Klausimą uždavęs asmuo
more options

I did find the problem... It was the DivX Plugin for Firefox. I just found I wasn't using it. I went to Add/Remove Programs and uninstalled it. FYI I am running Windows 7.