Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is snap.do and how did it get on my computer? Each time i go to firefox it show up.

  • 3 replies
  • 43 have this problem
  • 1 view
  • Paskiausią atsakymą parašė glennpenne

more options

I do not have any more information. I do not know how snap.do got on my computer nor do I know how to get rid of it. I cannot get firefox to run because I cannot get rid of snap.do.


Edited by a moderator due to language. See the Rules & Guidelines .

I do not have any more information. I do not know how snap.do got on my computer nor do I know how to get rid of it. I cannot get firefox to run because I cannot get rid of snap.do. ''Edited by a moderator due to language. See the [http://support.mozilla.com/kb/Forum+and+chat+rules+and+guidelines Rules & Guidelines] .''

Modified by the-edmeister

All Replies (3)

more options
more options

1. Reset Firefox preferences to troubleshoot and fix problems Reset Firefox completely - you might loose useful information 2. Enter “about:config” in url bar. This will open settings page Type “Keyword.url” in the search box. Right click it & reset it. Type “browser.search.defaultengine” in the search box. Right click it & reset it. Type “browser.search.selectedengine” in the search box. Right click it & reset it. Search for ‘browser.newtab.url’. Right-click and reset. This will make sure that the search page won’t launch on each new tab. This is for firefox. 3 option is to scan with anti-malware programs like Adwcleaner orother programs . This would fix the infection in other browsers too.

more options

Snapdo is a Web app. You must have downloaded it when you installed another program. It happens all the time – freeware often comes bundled with other programs. Don’t worry – You can easily uninstall it.

Follow the instructions found on their website: http://www.snapdoapp.com/faq/SnapDo/FAQ.aspx?lang=en