Gmail can be accessed in Explorer but not Firefox: why?
When I try to access Gmail on Firefox it keeps asking me to start a new account. Even the signin page takes me back to this new account creation page. When I go to Explorer, there is no problem signing in. So the problem must be Firefox. I tried removing cookies, etc. Nothing works.
Chosen solution
Do you use any software to login automatically? If so:
Firefox feature
Try clearing your Google login(s) here:
orange Firefox button (or Tools menu) > Options > Security > "Saved Passwords" button
Other Add-ons
Try clearing your Google login(s) in your other password manager(s).
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What is the message you get -- that your gmail address is not recognized at all?
In case you haven't tried it, try clearing your browser cache:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
In case an out-of-date extension is interfering, you may want to check for updates here:
orange Firefox button (or Tools menu) > Add-ons > "gear icon" > "Check for Updates"
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
To Enable SafeMode
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
- Once you get the pop-up, just select "'Start in Safe Mode"
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
Chosen Solution
Do you use any software to login automatically? If so:
Firefox feature
Try clearing your Google login(s) here:
orange Firefox button (or Tools menu) > Options > Security > "Saved Passwords" button
Other Add-ons
Try clearing your Google login(s) in your other password manager(s).
Clearing EVERYTHING worked. Thank you