This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

firefox will not work with google

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė cor-el

Coventryged
Coventryged
more options

Hi, When I open up Firefox it goes immediately to Google, with "Search" selected in the toolbar. For the past few days, it is not working properly. If I write in a name, Joe Bloggs for example, and click search, nothing comes up. It may say there are "31,000" results, but none appear. If I set the search for "Images" on the toolbar and click search, a lot of pictures of Joe Bloggs will appear for a split second, but then it will revert to the same for Search, saying simply the number of results, but nothing shows on screen. This also happens if I select "News" from the toolbar. This problem does not occur if I use Internet Explorer or Chrome to get to Google. Does anybody have an idea what is happening, and how to solve it?

Hi, When I open up Firefox it goes immediately to Google, with "Search" selected in the toolbar. For the past few days, it is not working properly. If I write in a name, Joe Bloggs for example, and click search, nothing comes up. It may say there are "31,000" results, but none appear. If I set the search for "Images" on the toolbar and click search, a lot of pictures of Joe Bloggs will appear for a split second, but then it will revert to the same for Search, saying simply the number of results, but nothing shows on screen. This also happens if I select "News" from the toolbar. This problem does not occur if I use Internet Explorer or Chrome to get to Google. Does anybody have an idea what is happening, and how to solve it?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"