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Firefox refuses to open with latest version of Trusteer Rapport installed removed same and problem cured.

  • 5 replies
  • 9 have this problem
  • 10 views
  • Paskiausią atsakymą parašė AliceWyman

988299
988299
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I have Firefox 24 installed and the latest Trusteer Rapport endpoint protection software. Trusteer specifically stated that it supported Firefox 24. However once installed Firefox refuses to open. On uninstalling the Trusteer software the problem has been solved.

I have Firefox 24 installed and the latest Trusteer Rapport endpoint protection software. Trusteer specifically stated that it supported Firefox 24. However once installed Firefox refuses to open. On uninstalling the Trusteer software the problem has been solved.

Chosen solution

You can try to contact Trusteer for support.

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (5)

messagebot
messagebot
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Hi,

Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here to reply to the forum messages:

https://support.mozilla.org/users/auth

You can use the same username and email address as before. We are very sorry for the inconvenience.

kobe
kobe
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Please ignore messagebot, unless if it did happen to you, but yes Trusteer Rapport does crash Firefox at start and uninstalling Trusteer is the only resolution.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try to contact Trusteer for support.

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

Trusteer_Support
Trusteer_Support
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Hi Firefox users,

We’re sorry you've encountered issues running Rapport with Firefox. Our Technical Support Team is available 24/7 via mail or live chat and would be happy to assist you. Please contact us at the links cor-el provided above (thanks cor-el!), or at:

http://www.trusteer.com/support/submit-ticket-step-2

Thanks

Ayala,

Trusteer Technical Support

Modified by Trusteer_Support

AliceWyman
AliceWyman
  • Moderator
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Since the thread owner reported in his original post that, 

On uninstalling the Trusteer software the problem has been solved

I'm marking this thread solved. See the answers from cor-el and Trusteer_Support earlier in this thread for help with Trusteer's software.