This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes!

  • 8 replies
  • 4 have this problem
  • 1 view
  • Paskiausią atsakymą parašė 3-man

more options

Crash when opening new tabs or downloading items in tab, for all versions of Firefox starting with 14. In Safe Mode, too, have a crashes. Drivers and system has updates, the registry has been cleaned. Crashes occur unpredictably. Crash ID: bp-9d1edb44-9094-4189-8554-3eb242131210

Crash when opening new tabs or downloading items in tab, for all versions of Firefox starting with 14. In Safe Mode, too, have a crashes. Drivers and system has updates, the registry has been cleaned. Crashes occur unpredictably. Crash ID: bp-9d1edb44-9094-4189-8554-3eb242131210

All Replies (8)

more options

Doesn't look like Hardware acceleration is disabled, could you try that?

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

more options

Отключение дополнений, аппаратного ускорения и webgl, а также запуск в защищенном режиме (и все одновременно) не избавляют от падений Firefox. Попробую обновить драйвер nvidia 331.82 (последнее обновление было сделано 17.11.13 с помощью 331.65-nvidia-win8-win7-64bit-whql.exe). О результатах напишу здесь.


Disable add-ons, hardware acceleration and webgl, as well as starting in safe mode (and all at the same time) does not eliminate the crashes Firefox. I'll try to update the driver for nvidia 331.82 (last update was 11/17/13 via 331.65-nvidia-win8-win7-64bit-whql.exe). On the results i'll write here.

more options

ничего не помогло, возможно, это проблема в самом браузере

nothing helped, perhaps this is a problem in the browser

Modified by 3-man

more options

Try to uninstall or disable the Default Tab extension as it is considered malware.

[https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fi...]

more options

You can try to increase the size of the Windows page file(s).

Do you have submitted more crash reports?

more options

я включил файл подкачки, но после второй перезагрузки windows опять наблюдал падение во время запуска Firefox всего с двумя (!)вкладками

i did enable a swap file, but, after second reboot windows, again watched crash during start Firefox with only two(!) tabs

однако, падений теперь стало заметно меньше, я буду наблюдать за этим несколько дней, потом отпишусь здесь

However, number of the crashes now much less, I'll overwatch for this a few days, and then leave comment here

Modified by 3-man

more options

crash, crash and crash again!

may be the reason flash graphic

Modified by 3-man