youtube.com doesn't work properly with Google Fiber
Youtube.com does not play "HD" formats such as 480p, 720p, and 1080p when I use Firefox and Google Fiber together. When I use other browsing systems such as Chrome or Safari I have no problem playing hd videos on youtube in conjunction with Google Fiber. As soon as I go to change the resolution for the video playback (to an hd format) it just stops. the play screen turns black, stops loading, and I cant do anything with the video unless I refresh the page. but then I can only play it in standard definition like it was try to do in the first place. There are no error messages. This happens with any hd videos that I try. I have contacted and received help from google fiber but they recomended I come here.
All Replies (1)
That's really strange.
This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here and restart:
orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable protected mode (Windows Vista and higher)
The following pages provide different ways to do that:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078