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Error: SSL received a record that exceeded the maximum permissible length.

  • 5 replies
  • 75 have this problem
  • 1 view
  • Paskiausią atsakymą parašė FredMcD

comalies
comalies
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Whenever I try to access google, facebook, or other https websites I receive this error message:

"Secure Connection Failed

An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)"

The problem briefly went away yesterday but returned again this morning. I've reset my router, reset firefox, cleared caches/cookies, done multiple scans, checked the firewall settings but have come up with nothing.

Whenever I try to access google, facebook, or other https websites I receive this error message: "Secure Connection Failed An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)" The problem briefly went away yesterday but returned again this morning. I've reset my router, reset firefox, cleared caches/cookies, done multiple scans, checked the firewall settings but have come up with nothing.

All Replies (5)

ideato
ideato
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Hello comalies see: /questions/976504


thank you

comalies
comalies Klausimą uždavęs asmuo
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That problem seemed to be an issue for people in a specific area. The one solution offered (to reset the security.tls.version.max pref to 1 if you have previously changed this pref to 0 to disable TLS 1.0) had no effect.

Marshallj
Marshallj
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I have had this problem for quite a while. It went away for about one day a while back, then came back worse. It happens on all browsers, not just Firefox. I get the error when trying to access Youtube and Google Maps. I used to be able to access Youtube if I first logged out of Google, but since the one day when it seemed to be fixed, Youtube forces HTTPS, even when I'm not logged in.

Marshallj
Marshallj
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As many people as report having this problem, are there no solutions anywhere online? I notice it seems to be mainly Google sites. Is Google working on the issue? Is there any way of contacting Google to find out?

FredMcD
FredMcD
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comalies Update your Shockwave Flash v14.0 r0 http://get.adobe.com/shockwave/

For all;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.