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how do i get firefox from shutting computer off when i play pet rescue saga?

smileywolves
smileywolves
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i use Firefox. I can play just about any game on facebook, but when i go to play pet rescue saga the computer shuts off. it doesnt happen when i play while on enternet explorer. computer has been restored and still happens. starts out just shuting off when in pet rescue then over time it will shut of in candy crush and then after that it just shuts off even if not dong anything. if firefox is not downloaded on computer this doesnt happen.

i use Firefox. I can play just about any game on facebook, but when i go to play pet rescue saga the computer shuts off. it doesnt happen when i play while on enternet explorer. computer has been restored and still happens. starts out just shuting off when in pet rescue then over time it will shut of in candy crush and then after that it just shuts off even if not dong anything. if firefox is not downloaded on computer this doesnt happen.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Wow, that is pretty extreme. Usually the worst that would happen is that Firefox would close.

In case this is caused by an incompatibility with your graphics card driver, could you try this:

(1) Disable hardware graphics acceleration in Firefox using:

orange Firefox button (or Tools menu) > Options > Advanced > General mini-tab

Uncheck the box for "Use hardware acceleration when available"

This will take effect the next time you exit out of Firefox and start it up again.

(2) Assuming these games use the Flash player, disable hardware graphics acceleration in the Flash player plugin

See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Any improvement?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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By the way, it looks like your Adobe PDF plugin hasn't been updated for a while. The best way to update that is to open your Adobe product (Adobe Reader or Adobe Acrobat) and use the Help menu > Check for Updates.