Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I can't login to Persona

  • 1 valiny
  • 1 manana an'ity olana ity
  • 37 views
  • Valiny farany nomen'i guigs

more options

I tried to setup an account with Mozilla Persona today. I have two email accounts (one with Gmail, the other with Outlook.com). I entered an email address, a password, entered the password again. I got a link in my email asking to confirm my account, but when I clicked on the link in my email, I got redirected to a page on the Mozilla Persona page saying there was a problem with my login signup link, and apparently asking if my email had been registered before. I tried this several times over, cleared my cache, enabled and disabled cookies, but nothing. I even logged into my old AIM account to see if it might work there. Nothing. The same message in Chrome, Firefox and Safari.

I tried to setup an account with Mozilla Persona today. I have two email accounts (one with Gmail, the other with Outlook.com). I entered an email address, a password, entered the password again. I got a link in my email asking to confirm my account, but when I clicked on the link in my email, I got redirected to a page on the Mozilla Persona page saying there was a problem with my login signup link, and apparently asking if my email had been registered before. I tried this several times over, cleared my cache, enabled and disabled cookies, but nothing. I even logged into my old AIM account to see if it might work there. Nothing. The same message in Chrome, Firefox and Safari.

All Replies (1)

more options

Hi mejoe,

I am sorry to hear that there is some trouble confirming the email for your persona. If it has already been registered, or that is what it is saying, if you use the same account and click the reset your password, does the link do the same thing?

Please also see: How do I manage my Persona account?