This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I uninstalled Firefox from my computer, then I reinstalled it and tried to run it, but this message appeared, "Your Firefox profile cannot be loaded" ,

  • 1 valiny
  • 4 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i cor-el

dratinax
dratinax
more options

I uninstalled Firefox from my computer, then I reinstalled it and tried to run it, but this message appeared, "Your Firefox profile cannot be loaded. It may be missing or inaccessible" and Firefox does not open at all.

I tried press windows-key+R on my computer and open %appdata%\Mozilla\ -and rename the folder labelled "Firefox" but it said "The action cant be complete because the folder or file in it is open in another program" i dont open it and try to restart the pc but still no helps

I uninstalled Firefox from my computer, then I reinstalled it and tried to run it, but this message appeared, "Your Firefox profile cannot be loaded. It may be missing or inaccessible" and Firefox does not open at all. I tried press windows-key+R on my computer and open %appdata%\Mozilla\ -and rename the folder labelled "Firefox" but it said "The action cant be complete because the folder or file in it is open in another program" i dont open it and try to restart the pc but still no helps

Vahaolana nofidina

A likely cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

A likely cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile