This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Says its syncing but it is not and says firefox depreciated and is missing plugin to play a youtube video on a website

  • 2 valiny
  • 5 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i jmk909er

more options

I use Firefox as my default browser on my android phone. I noticed that there are some favorites folders that are missing and never sync from my laptop. If I try to manually sync it says it does it but it never updates nor displays an error. Also when I go to sync settings it says Firefox Sync depreciated???

I use Firefox as my default browser on my android phone. I noticed that there are some favorites folders that are missing and never sync from my laptop. If I try to manually sync it says it does it but it never updates nor displays an error. Also when I go to sync settings it says Firefox Sync depreciated???

Vahaolana nofidina

Hi and thanks, I uninstalled firefox from my android phone and reinstalled it and it seems to be working fine now thanks

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

more options

HI jmk909er, The Firefox Sync Deprecated account is the old sync account. In version 29 there was an update to a new account and it will not prompt you to set up a new one. If you are still using a recovery key on your laptop then they are the same.

If there are issues with specific folders not syncing on the old sync the troubleshooting steps to find error in the logs is the same on the old and the new sync. 1.0 v.s 2.0.

Please check out the new sync, this will help create a new account: Sync your Firefox bookmarks, history, passwords and more

I hope this helps.

more options

Vahaolana Nofidina

Hi and thanks, I uninstalled firefox from my android phone and reinstalled it and it seems to be working fine now thanks