This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

When I try to sync I get the error: Wrong Recovery Key. Sync will automatically retry this action.

  • 1 valiny
  • 4 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i guigs

EAngueira
EAngueira
more options

Well, I've run into a problem with Sync (new version). I am using Firefox 31. I went ahead and deleted my old account and created a new one as I wanted to be able to sync my bookmarks between devices. Unfortunately, when I created the new account and I did the sync, my Android devices ended up with a mixed mess of the bookmarks that were there and the bookmarks as they are now on my desktop. I wanted to clear the bookmarks from Sync so I deleted the account I had created (apparently, that's the only way to remove the saved data from the servers) and erased all the setting in Firefox on my devices. I went ahead an recreated the account again using the same email address and that went fine on my desktop. I was able to log into the accounts on my devices as well. Unfortunately, the Sync process isn't working as I now get the same error every time I try to sync: Wrong Recovery Key. Sync will automatically retry this action. I'm guessing I must have confused the server by deleting and then recreating the account with the same email address. Is there a solution to this issue that lets me keep the same user account?

Well, I've run into a problem with Sync (new version). I am using Firefox 31. I went ahead and deleted my old account and created a new one as I wanted to be able to sync my bookmarks between devices. Unfortunately, when I created the new account and I did the sync, my Android devices ended up with a mixed mess of the bookmarks that were there and the bookmarks as they are now on my desktop. I wanted to clear the bookmarks from Sync so I deleted the account I had created (apparently, that's the only way to remove the saved data from the servers) and erased all the setting in Firefox on my devices. I went ahead an recreated the account again using the same email address and that went fine on my desktop. I was able to log into the accounts on my devices as well. Unfortunately, the Sync process isn't working as I now get the same error every time I try to sync: Wrong Recovery Key. Sync will automatically retry this action. I'm guessing I must have confused the server by deleting and then recreating the account with the same email address. Is there a solution to this issue that lets me keep the same user account?

All Replies (1)

guigs
guigs
more options

There was a bug last week that had this error when the logs said there was a mismatched key. The work around was to remove the account (not delete) from the the device and add it again to get a new key from the new sync server. Try that.

If there are still issues, please grab some logs

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located ^

pastebin.mozilla.com is handy for grabbing the logs and sharing them via a link.