This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes to the point of needing to switch browsers

  • 2 valiny
  • 1 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i the-edmeister

LEBeiler
LEBeiler
more options

Report ID Date Submitted bp-7b82c8f4-4131-43f3-8d14-287032140819 8/19/2014 7:14 AM bp-ab75d516-efbc-411b-b785-c94682140819 8/19/2014 7:08 AM bp-d4ca793c-0438-42ab-b709-91e352140819 8/19/2014 7:04 AM bp-94f93488-be25-4388-a190-330ae2140819 8/19/2014 6:51 AM bp-a8b9cde5-12b4-45b3-8041-7a9742140818 8/18/2014 12:14 PM bp-282f87d8-0c47-4011-87b8-755182140818 8/18/2014 11:48 AM bp-a07055a2-631b-4ba9-a553-8fe622140818 8/18/2014 11:48 AM bp-2c988521-1fb2-4e60-ac6f-db99b2140818 8/18/2014 11:47 AM

Report ID Date Submitted bp-7b82c8f4-4131-43f3-8d14-287032140819 8/19/2014 7:14 AM bp-ab75d516-efbc-411b-b785-c94682140819 8/19/2014 7:08 AM bp-d4ca793c-0438-42ab-b709-91e352140819 8/19/2014 7:04 AM bp-94f93488-be25-4388-a190-330ae2140819 8/19/2014 6:51 AM bp-a8b9cde5-12b4-45b3-8041-7a9742140818 8/18/2014 12:14 PM bp-282f87d8-0c47-4011-87b8-755182140818 8/18/2014 11:48 AM bp-a07055a2-631b-4ba9-a553-8fe622140818 8/18/2014 11:48 AM bp-2c988521-1fb2-4e60-ac6f-db99b2140818 8/18/2014 11:47 AM

Vahaolana nofidina

Everyone of those crashes is related to the nmSvc.dll module, which is used by a program named Covenant Eyes. A Bug report on this issue was filed back in the day of Firefox 12 Beta2 - on 2012-03-23. The Mozilla developers haven't been able to replicate those crashes on a regular basis. Regression testing of Firefox went all the way back to Firefox 4; determination was made that this issue is related to the Covenant Eyes application and was not a Firefox regression.

https://bugzilla.mozilla.org/show_bug.cgi?id=738661 (Please don't comment in that Bug report unless you can provide additional pertinent information.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Conclusion reached was to not use Covenant Eyes.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, all those crashes appear to be caused by the Covenant Eyes Monitoring software that is running on your computer. please see if there's any update available for that program or else try to remove it...

the-edmeister
the-edmeister
  • Moderator
more options

Vahaolana Nofidina

Everyone of those crashes is related to the nmSvc.dll module, which is used by a program named Covenant Eyes. A Bug report on this issue was filed back in the day of Firefox 12 Beta2 - on 2012-03-23. The Mozilla developers haven't been able to replicate those crashes on a regular basis. Regression testing of Firefox went all the way back to Firefox 4; determination was made that this issue is related to the Covenant Eyes application and was not a Firefox regression.

https://bugzilla.mozilla.org/show_bug.cgi?id=738661 (Please don't comment in that Bug report unless you can provide additional pertinent information.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Conclusion reached was to not use Covenant Eyes.