This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

IMAP folders after server move, no folders showing only inbox?

  • 1 valiny
  • 2 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i Tripper44

more options

Have IMAP account running our email with loads of folders

Have simply moved mail server from one IP to another, all files have been moved/migrated via Plesk on server using MailEnable. Problem we have now is that thunderbird does not download the IMAP folders from the new server just the inbox.

Have tried deleting config files from remote server and also from C:\Users\MAILACC\AppData\Roaming\Thunderbird\Profiles\w5q4q5qf.default\ImapMail\MAILACC etc and still nothing just inbox shows

Any help would be great

Have IMAP account running our email with loads of folders Have simply moved mail server from one IP to another, all files have been moved/migrated via Plesk on server using MailEnable. Problem we have now is that thunderbird does not download the IMAP folders from the new server just the inbox. Have tried deleting config files from remote server and also from C:\Users\MAILACC\AppData\Roaming\Thunderbird\Profiles\w5q4q5qf.default\ImapMail\MAILACC etc and still nothing just inbox shows Any help would be great

Vahaolana nofidina

Fixed the problem myself its nothing to do with syncing folders you need to do the following:

Click the account tab on the left it will then show summary page on the right and click the "Manage folder subscriptions" button this will then allow you to show the folders you need from the IMAP server.

God knows why thunderbird hides them all automatically

Hope this helps someone else

Hamaky an'ity valiny ity @ sehatra 👍 7

All Replies (1)

more options

Vahaolana Nofidina

Fixed the problem myself its nothing to do with syncing folders you need to do the following:

Click the account tab on the left it will then show summary page on the right and click the "Manage folder subscriptions" button this will then allow you to show the folders you need from the IMAP server.

God knows why thunderbird hides them all automatically

Hope this helps someone else