This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

When I change my email account's password, Thunderbird deletes all my local copies of my emails

  • 1 valiny
  • 1 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i Matt

TooMuchJavascriptHere
TooMuchJavascriptHere
more options

I have a Microsoft Office 365 account I access through IMAP in Thunderbird. None of the Thunderbird "save local copies/archive/etc." options seem to actually work like they did for my Yahoo POP3 account, which could be related to my real problem, but I haven't tried too hard to fix that because downloading all the emails gives me offline access anyway. Now the real problem:

Whenever I change my password through the Office 365 webpage, the next time I open Thunderbird it tries to access that account before I can stop it, gets the wrong password, and then deletes its entire cache of my emails, so it has to redownload them once I put the right password into Thunderbird. This redownloading takes forever. How can I stop it from deleting them in the first place?

I have a Microsoft Office 365 account I access through IMAP in Thunderbird. None of the Thunderbird "save local copies/archive/etc." options seem to actually work like they did for my Yahoo POP3 account, which could be related to my real problem, but I haven't tried too hard to fix that because downloading all the emails gives me offline access anyway. Now the real problem: Whenever I change my password through the Office 365 webpage, the next time I open Thunderbird it tries to access that account before I can stop it, gets the wrong password, and then deletes its entire cache of my emails, so it has to redownload them once I put the right password into Thunderbird. This redownloading takes forever. How can I stop it from deleting them in the first place?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

delete the password in Thunderbird, before you change it anywhere else.

Thunderbird is not very smart, but it does know if a password is missing from it's store.