This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why can't Firefox stay on the desktop when opened?

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i guigs

Truman_Lawson
Truman_Lawson
more options

After Firefox has been opened, it does not show up on the desktop but does show up as an icon on the task-bar as open. Clicking on the icon in the task bar shows a phantom image quickly traversing right and upward (to the upper right corner of the desktop) but is not visible after that. Clicking the icon again shows a phantom image quickly going from the upper right corner to the icon. This is Firefox on Windows 7.

After Firefox has been opened, it does not show up on the desktop but does show up as an icon on the task-bar as open. Clicking on the icon in the task bar shows a phantom image quickly traversing right and upward (to the upper right corner of the desktop) but is not visible after that. Clicking the icon again shows a phantom image quickly going from the upper right corner to the icon. This is Firefox on Windows 7.

All Replies (1)

guigs
guigs
more options

Hello,

This sound like a corrupt install of Firefox. You may want to consider a CCleaner for the registry if a clean reinstall does not fix this.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.