This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashing on HTC One M8 with Android 5

  • 3 valiny
  • 10 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i philipp

froinlaven
froinlaven
more options

Installed Android 5 last night on my M8 from Verizon and while the install went fine, when I tried to launch Firefox this morning it crashed right after launch. I removed the app, thinking maybe it was a config issue with the browser or a sync problem and a new install still crashed. I tried Firefox beta and that crashed as well. My phone is NOT rooted and I haven't had an issue with any other app yet.

I've had to resort to Chrome and I'm not happy with it, so please look into the issue so I can use Firefox again.

Installed Android 5 last night on my M8 from Verizon and while the install went fine, when I tried to launch Firefox this morning it crashed right after launch. I removed the app, thinking maybe it was a config issue with the browser or a sync problem and a new install still crashed. I tried Firefox beta and that crashed as well. My phone is NOT rooted and I haven't had an issue with any other app yet. I've had to resort to Chrome and I'm not happy with it, so please look into the issue so I can use Firefox again.

Vahaolana nofidina

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

philipp
philipp
  • Moderator
more options

hi froinlaven, sorry about this issue - mozilla's developers are aware of this problem and a patch is in the working, hopefully to be released soon. if you want to, you can follow along the progress in bug #1140830...

froinlaven
froinlaven Tompon'ny fanontaniana
more options

Thanks philipp

philipp
philipp
  • Moderator
more options

Vahaolana Nofidina

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.