This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

After reinsalling firefox I have tried to transfer info from old profile to new profile as per instructions but am unable to do so. I am not computer literate

  • 2 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i cor-el

more options

firefox crashed whilst refreshing but created a folder "old firefox data". I therefore I started again and deleted then reinsalled firefox. I would like my old bookmarks to be available have tried the help info regarding copying files between profiles but does not seem to work. I can access the old and new profile but when I right click on Places.sqlite on old profile and select copy, then on new file there is no paste option. I am not computer literate and an OAP so would appreciate simple step by step instructions. Any help would be appreciated. Thank you.

firefox crashed whilst refreshing but created a folder "old firefox data". I therefore I started again and deleted then reinsalled firefox. I would like my old bookmarks to be available have tried the help info regarding copying files between profiles but does not seem to work. I can access the old and new profile but when I right click on Places.sqlite on old profile and select copy, then on new file there is no paste option. I am not computer literate and an OAP so would appreciate simple step by step instructions. Any help would be appreciated. Thank you.

Vahaolana nofidina

You can try to restore a compressed .jsonlz4 from the bookmarkbackups folder in the "Old Firefox Data" folder on the desktop in the current profile.

  • Bookmarks > Show All Bookmarks > Import & Backup > Restore > Choose File
Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

more options
more options

Vahaolana Nofidina

You can try to restore a compressed .jsonlz4 from the bookmarkbackups folder in the "Old Firefox Data" folder on the desktop in the current profile.

  • Bookmarks > Show All Bookmarks > Import & Backup > Restore > Choose File