This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My phone name brand.

  • 1 valiny
  • 4 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i user1222325

more options

I tried to install Fire Fox on my phone and it says it's not compatible. It also says it's a Virgin Mobile. It's not. It's a Samsung Galaxy S 4. Why is this happening?

I tried to install Fire Fox on my phone and it says it's not compatible. It also says it's a Virgin Mobile. It's not. It's a Samsung Galaxy S 4. Why is this happening?

All Replies (1)

more options

Hi, could you try visiting play.google.com on your PC and logging in with google account you use on your S4. Then go to settings and remove your device. Next, open play store on your phone and try downloading Firefox again. Please let me know, if this helped.