This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Can't modify any options

  • 3 valiny
  • 2 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i castingman

castingman
castingman
more options

Just installed FF 39.0 on a new build running Win7 Home Premium 64 bit. In FF, Selecting Tools: Options opens the General page in an Options tab. However, I can't change anything on this page nor can I access the Search, Content, Applications, etc. pages.

Just installed FF 39.0 on a new build running Win7 Home Premium 64 bit. In FF, Selecting Tools: Options opens the General page in an Options tab. However, I can't change anything on this page nor can I access the Search, Content, Applications, etc. pages.

Vahaolana nofidina

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you want to revert changes made to the search bar then you can toggle this pref to false with a middle-click on the about:config page to restore the previously used standalone window to manage the search engines.

  • browser.search.showOneOffButtons = false

Close and restart Firefox to make the change effective.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (3)

Banban
Banban
more options

What exactly happens? Do you see the page below?

If you see it but it looks like different, you could send a screenshot.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you want to revert changes made to the search bar then you can toggle this pref to false with a middle-click on the about:config page to restore the previously used standalone window to manage the search engines.

  • browser.search.showOneOffButtons = false

Close and restart Firefox to make the change effective.

castingman
castingman Tompon'ny fanontaniana
more options

Banban: Yes, that is what I see but I can't modify anything on that page or select anything from the menu on the left.

cor-el: Everything worked in FF Safe Mode. So in Normal Mode I disabled Add-ons one by one. Turned out to be the Aeon Clouds 7.5 theme. This is odd because on my previous computer with the same OS and FF vers. I had no problems with Aeon Clouds 7.5 .

Thanks for your help!